Help Center/Add-Ons/Wix Store

Wix Store

What This Add-On Does

It connects your bot to the live Wix Stores catalogue on the site your bot is connected to:

  • Finds products by name or description in your live catalogue.
  • Answers on a specific product, its variants and their prices.
  • Says whether something is in stock or out of stock.
  • Builds the order the shopper asked for and hands them a checkout link that opens already filled in.
  • The link works on every channel — your own site, WhatsApp, LINE, Telegram and the rest.

Wix Stores sites only, and only for a bot with a Wix site connected. It is the Wix version of MCP + Cart Actions on Shopify and the WooCommerce Store add-on on WordPress, at the same price. You never need more than one.

Connecting Is Free — Reading the Catalogue Is the Add-On

Installing the Wix app costs nothing and gives you a free bot, the chat bubble on your site, and — with Bot Knowledge — answers from your pages and blog posts.

This add-on is the separate step that lets the bot read your products: live prices, variants and stock, straight from Wix at the moment it is asked, rather than from text copied earlier.

Both are needed and both are checked. If you own the add-on but the site has been disconnected, the bot goes back to answering general questions rather than offering product help that could not work.

What It Cannot Do

It never gives stock numbers — in stock or out of stock, and nothing more. Exact counts are your business, and they are usually stale by the time a shopper reads them.

It cannot change a cart the shopper already has open. This is the one real difference from Shopify and WooCommerce, and it is a Wix limitation rather than a setting: nothing runs in the shopper's browser to write their cart. Instead the bot gathers the whole order and hands over one link that opens a checkout already filled in — which also means the same behaviour works on chat channels, with no version requirement and nothing to configure.

It cannot look up an existing order. For "where is my order?", use Helpdesk Connect so the question becomes a ticket your team can answer.

It only sees products your store actually publishes.

Before You Buy

  • Wix Stores must be installed on the site. Without it there is no catalogue to read, and the Store actions section never appears.
  • Your site must be connected — see the Wix app guide.
  • Your store must be able to take orders online. If checkout has never been set up, product answers still work and only the link step fails; the bot will say so plainly instead of apologising for a glitch.

Buy It

From the Add-ons tab of your dashboard inside Wix, or from Dashboard → My Products → Purchase Add-on on the web. It is a one-time charge, not a subscription, and it comes with credits your bot spends as it works.

There is also an or free with badge option: the same features and the same included credits, in exchange for a small Powered by ProxyAI line under the chat on your site.

Control What the Bot May Do

Open Chatbot setup → Store actions. Press Save to apply your changes.

Cart actions

Where other platforms have an on-site cart switch, Wix shows a short note instead, for the reason above. What you do control is the checkout hand-over:

Checkout links on chat channels — whether the bot may put an order together at all. Off, it still answers everything about products, prices, stock and your policies, and simply does not build orders.

Hand over a checkout link — whether it may give the finished link to the shopper. With this off the first switch has nothing left to do, so the bot needs both on before it will build a checkout.

Limits

Most of one item per request caps how many of a single product the bot will put on one line, up to 100. The bot is told the limit, so it declines politely rather than failing mid-order.

What It Costs to Run

Ordinary AI usage is charged per message as always. Every check against your store is counted separately and itemised in Usage & costs, so a day of heavy product questions is easy to account for. Model rates shows your current rates and estimates a month of traffic. See Audit cost and behavior together for how to read the two side by side.

Test It

On your published site:

  1. "Do you sell <something you stock>?" — expect a real product name and price from your catalogue.
  2. "What sizes / colours does it come in, and what do they cost?" — expect the real variants.
  3. "Is it in stock?" — expect in stock or out of stock, never a number.
  4. "I'll take two" — expect a checkout link. Open it and confirm the right product, variant and quantity are already there.

Then ask for the same product on WhatsApp or Telegram if you run one. You should get a link that behaves identically.

Common outcomes:

  • The bot answers in general terms instead of from your catalogue — the add-on is not on this bot, the Wix site is disconnected, or Wix Stores is not installed on the site.
  • It answers product questions but never offers a link — one of the two switches under Store actions is off.
  • It says the store cannot take orders online yet — that is literal: checkout is not set up in Wix. Finish that and the link works with no change here.
  • It picked the wrong version of a product — ask again naming the variant ("the large in black"). The bot settles the variant before building anything, so being specific is what fixes it.