Pro Tips
Write a Focused Company Profile
Tell the model what your company does and what the bot should handle.
Give Visitors Useful Starting Points
Use Starter Chips to reduce blank-page friction.
Improve Answers with Curated Documents
Upload concise, current material and remove obsolete versions.
Match Handoff Hours to Team Coverage
Set work hours so visitors transfer only when someone can answer.
Audit Cost and Behavior Together
Use Usage Log to connect chatbot activity with token use.