Service Agreement

This Service Agreement (the "Agreement") applies to all purchases of flagship chatbots, add-on modules, and prepaid AI credits (collectively, "Purchased Services") from ProxyAI. This Agreement governs the commercial terms, hosted access, credit wallet policies, and support levels for your Purchased Services.

An order is formed when you complete a checkout transaction on the ProxyAI storefront or dashboard. By purchasing a product, add-on, or AI credit top-up, you accept this Agreement. This Agreement governs your purchase; the general Terms of Service (the "Terms") continue to apply to your account and site use. In the event of a conflict between this Agreement and the Terms, this Agreement will govern and control.

ProxyAI is a sole proprietorship registered in Singapore under UEN 53529458A ("ProxyAI", "we", "us", "our") and is the contracting party under this Agreement. Legal notices may be sent to [email protected].

ProxyAI operates under a one-time purchase commercial model. We do not charge recurring monthly subscription fees.

• chatbot License: Purchasing a chatbot grants you a non-transferable, non-exclusive right to configure, deploy, and host one active chatbot instance on our platform.
• Add-On Modules: Add-ons (such as Bot Knowledge, Abuse Guard, or Human Handoff) are one-time setups that attach to a specific chatbot. Add-ons are billed on purchase and cannot be transferred between chatbots or refunded separately from the base product.
• Hosted Access Conditions: Your right to host and use Purchased Services on our platform has no scheduled expiration date, but it is not a perpetual hosting promise. Hosted service is provided conditionally and continues only while:
• ProxyAI continues to actively operate and maintain the platform.
• Platform operations remain commercially viable and profitable for ProxyAI.
• You maintain an active account in compliance with the Terms and this Agreement.
• You maintain a positive AI credit balance to support chatbot conversations, API traffic, and document processing.

ProxyAI reserves the right to suspend or discontinue hosting, support, and platform operations at its sole discretion.

Active chatbot replies, API routing, and Bot Knowledge document indexing consume prepaid credits from your AI credit balance.

• Prepaid Credits: AI credits are prepaid usage units. They have no cash value, are non-transferable, do not earn interest, and cannot be redeemed for cash or physical goods.
• Pricing and Consumption: Tokens consumed by your chatbot are deducted from your credit balance at current rates. Rates vary by model and are listed on the Model Rates page. ProxyAI reserves the right to change model prices, token rates, and credit rules immediately at its sole discretion.
• Top-Ups: You can top up your balance from the dashboard. Top-ups must be between $5.00 and $1,000.00. The checkout total is all-inclusive of taxes, processor fees, and transactional charges.
• Credit Expiration: Unused AI credits expire twelve (12) months from the date of purchase or issuance and are forfeited. Expiration policies apply prospectively, and we may modify credit duration rules at our discretion.

All purchases of chatbots, add-on modules, and AI credits are final. We do not provide refunds for unused credits, partial credit consumption, or customer change-of-mind.

Discretionary refunds are limited to:

• Verified duplicate transactions.
• Billing errors.
• Persistent failures where ProxyAI cannot provision the purchased chatbot or add-on within a reasonable time.

Refunds are processed to the original payment method. Any discretionary refund does not create an entitlement to future refunds.

ProxyAI provides the Purchased Services on a best-effort basis. We do not promise, guarantee, or warrant:

• Any specific service level agreement (SLA), uptime, or response-time threshold.
• That the platform, hosting, or third-party channel integrations will be uninterrupted or error-free.
• The accuracy, reliability, completeness, or safety of any AI-generated chatbot responses or Bot Knowledge document extractions.

You must review and verify all chatbot configurations, system prompts, uploaded Bot Knowledge documents, and generated outputs. You assume all risk and liability for the chatbot's customer interactions.

ProxyAI may suspend or terminate your Purchased Services at any time, immediately and without liability, for:

• Low or negative credit balance.
• Violation of the acceptable use policy, terms of service, or channel provider guidelines.
• Unreasonable credit consumption, spamming, or platform abuse.
• Security incidents, malware detection, or developer console violations.
• Legal demands, government orders, or channel API changes.
• Unprofitability or strategic discontinuation of the platform.

If ProxyAI plans a business shutdown or service discontinuation, we will use commercially reasonable efforts to provide advance notice when practical, but we are not legally bound to a fixed notice period.

If your service is terminated or suspended:

• You must export your conversation logs, usage data, and configurations.
• When practical, we will allow a fourteen (14) day window from planned termination to export your data.
• We will delete or anonymize your customer data within thirty (30) days of service termination, except where retained for legal compliance, fraud prevention, platform security, or routine backups.

You agree to defend, indemnify, and hold harmless ProxyAI, its affiliates, and its employees from and against all third-party claims, damages, liabilities, losses, and expenses (including legal fees) arising from:

• Prompts, documents, or content uploaded to Bot Knowledge vector databases.
• Chatbot conversations, customer support disputes, or end-user interactions.
• Your violation of Meta, WhatsApp, Telegram, LINE, or other channel provider rules.
• Your breach of this Agreement.

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL PROXYAI BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE PURCHASED SERVICES.

PROXYAI EXCLUDES ALL LIABILITY FOR CLAIMS ARISNG UNDER THIS AGREEMENT. IF A COURT OF COMPETENT JURISDICTION FINDS THIS EXCLUSION UNENFORCEABLE, PROXYAI'S AGGREGATE LIABILITY FOR ALL CLAIMS SHALL BE STRICTLY LIMITED TO A MAXIMUM OF ONE HUNDRED SINGAPORE DOLLARS (SGD $100.00).

This Agreement and any dispute arising out of it shall be governed by, and construed in accordance with, the laws of Singapore, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to this Agreement, including its existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") in force when the notice of arbitration is submitted. The seat of the arbitration shall be Singapore. The tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

ProxyAI may update this Agreement at any time. Changes will be posted to our site with an updated effective date and apply to future purchases and credit top-ups.

• Legal notices: [email protected]
• Privacy inquiries: [email protected]