Quick FAQs
Which Channels Does ProxyAI Support?
Eight: Web, Voice, WhatsApp, Telegram, LINE, Messenger, Instagram and Discord, all included with every chatbot, none of them an add-on.
How Do Credits and Top-Ups Work?
AI and embedding usage draw from your available credit balance.
What Are Your AI Rates?
AI usage rates depend on the model selected for your chatbot.
What Is Prompt Caching and How Is It Billed?
A chatbot sends the same standing instructions, tool descriptions and earlier messages with every reply. Many model providers keep recently seen text in a short-lived cache and charge less to read it back. When the provider reports cached tokens for a reply, ProxyAI bills those tokens at that model's cache-read price instead of the normal input price, plus the usual ProxyAI margin. Some providers also charge a cache-write price the first time text is stored; where a model lists one, that is what is billed for those tokens.
Where Can I Find Purchases and Payment Status?
Open your account menu at the bottom of the dashboard sidebar and choose **Order History**.
How Do I Review or Export Usage?
Pick the chatbot in the sidebar's chatbot menu, then choose **Usage Log** from your account menu at the bottom of the sidebar.
How Do I Limit Bot Replies?
Set an AI response limit for each conversation.