Wix

What the App Is

The ProxyAI app puts a chat bubble on your Wix site and gives you the whole of ProxyAI inside your Wix dashboard: bot setup, channels, add-ons, hand-off inbox, tickets, usage and rates.

The bubble is the same widget ProxyAI serves everywhere else. Wix is where you install and configure it, not a different product.

Installing gives you a free chatbot, already set up with your site's name and address. Installing does not add any credit; credit comes with the plan you choose. Wix never bills you for the app, the Deal and top-ups are paid by card or PayPal in the dashboard itself.

If you remove the app and install it again you come back to the same account: your bot, purchases and credits are still there. Duplicating a site is different, the copy is a new site to Wix, so it gets its own new free bot rather than a clone of the original's knowledge and settings.

Two Ways to Connect

The app is installed from ProxyAI, not searched for in the Wix App Market.

Starting from nothing. Open ProxyAI for Wix, or go straight to the App Market listing, and press Connect. You choose the site and approve the permissions on Wix, and come back with an account and a working bot, no form to fill in and no password to pick.

From a bot you already have. In the ProxyAI dashboard, open the bot, go to Configurations → Site settings and press connect on the Wix panel. Same two steps on Wix, and you return to the panel, which now shows the connected site with Show the chat bubble, Hide it and Disconnect.

Disconnecting takes the bubble off the site and stops the bot reading the catalogue. The app itself stays installed until you remove it in Wix.

The Chat Bubble

Nothing appears on your site until the bubble is switched on: Configurations → Store actions → Chat bubble on your site. With it on, the bubble is on every page, there is no page to edit and no code to paste.

Two things decide whether a visitor actually sees it:

• Your site must be published. An unpublished site has no pages for the bubble to land on, and switching it on will fail until you publish.
• Your cookie banner decides. The bubble is a functional script, so a visitor who declines functional cookies gets no bubble. That is your site's own banner at work, not a fault.

Try it here on the same card opens the real widget inside the dashboard, so you can ask it something without leaving. Open my site opens your published site in a new tab.

Setup

The first time you open the app, a short guide runs. Customer sign-in comes first, so signed-in Wix members are recognised in chat. The second step, Choose add-ons, is the plan step: either one unlocks every add-on for Wix.

• Free unlocks all of them with a small Powered by ProxyAI line under your chat, plus $1 of trial credit, once per account.
• Deal is $69, one time, paid by card or PayPal without leaving the dashboard. It unlocks the same add-ons with no badge, gives you $69 of AI credits, and adds priority support and a commercial license.

Neither is a subscription and nothing renews. All sales are final once credits start being used. If you connected from a bot you already have on the web dashboard, the guide is skipped.

The Dashboard

The app has the same sidebar as the web dashboard, with your bot's name at the top:

• Dashboard is where every visit lands: an Account card with your site address, a Credits card with your balance and Top up, and a spend chart with a breakdown of what the spend went on.
• Help Center opens this site.
• Configurations: Bot Identity, Bot Knowledge, Abuse Guard, Channels and Store actions. Store actions holds the chat bubble switch and content sync, and with the Wix Store add-on on a site that has Wix Stores, the cart switches too.
• Add-ons: Hand-off (Inbox, Settings), Helpdesk (Ticket Inbox, Agent Mode, Settings) and Agent Tasks (Overview, Agents, Library, Connectors, Run Log, Settings). Ticket Inbox and Agent Mode appear only when Helpdesk Connect is using the built-in desk; with Gorgias or Zendesk connected you work those tickets in that desk. See Working the Tickets Board.
• Account menu (bottom of the sidebar): Usage & costs, everything your bot has spent, item by item; Model rates, your own rates plus a calculator for estimating a month (shown here rather than as a link out, because store pricing differs from the public price list); ProxyAI Support, to raise something with us; and Settings, for usage alerts and product updates.

An add-on your plan has not unlocked yet is greyed out; choosing it reopens the plan step.

Two things called support, so it is worth separating: the Ticket Inbox is your customers' support queue, ProxyAI Support is where you raise something with us.

Answering From Your Own Content

With Bot Knowledge, the bot answers from your site rather than from its identity alone.

• Configurations → Bot Knowledge → Sync my site content reads your pages, blog posts and product descriptions. Run it again after you publish something new, or to sweep everything rather than the most recent items.
• Configurations → Store actions → auto sync does it for you: publish or update a post or product and the bot's knowledge is refreshed within a few minutes.

Channels Beyond Your Site

Nothing about the Wix app limits the bot to your site. Open Configurations → Channels and connect WhatsApp, Telegram, LINE, Messenger, Instagram or Discord exactly as on the web dashboard, the same cards, the same dialogs.

Store Actions

On a site with Wix Stores and the Wix Store add-on, the bot can answer about real products, prices and stock, and help a shopper put an order together.

One difference from Shopify worth knowing: on Wix the bot cannot change a cart the shopper already has open. Instead it gathers the order and hands them a link that opens a checkout already filled in, on your site and on chat channels alike.

Credits and Billing

• The Deal and top-ups are one-time charges, paid by card or PayPal in the dashboard. Nothing renews by itself, and none of it appears on a Wix invoice.
• On the Free plan a small "Powered by ProxyAI" line shows under your chat. Buying the Deal removes it.
• Credits are what the bot spends as it answers, checks your store and searches your content. A typical reply costs a fraction of a cent; the Model rates tab works it out properly.
• Top up from Top up on the Dashboard's Credits card. Amounts run from $10 to $1,000.
• Settings → Email me usage alerts warns you before the balance runs out. A bot with no credit stops replying, so leave this on.
• The price you paid is fixed at the moment of purchase, a later price change never affects it.

Test It

1. Open your published site and confirm the bubble appears. If it does not: the site is unpublished, the switch in Settings is off, or you declined functional cookies in your own banner, try a private window.
2. Ask a question your bot should know from its identity and, with Bot Knowledge, from your posts and pages.
3. With the Wix Store add-on, ask about a real product and its price, then ask to buy it and check the checkout link that comes back.
4. With Human Handoff, ask for a person and confirm the conversation lands in Add-ons → Hand-off → Inbox.
5. Open Usage & costs in the account menu, every one of those messages should be listed.

If the dashboard itself will not load, reload the page in your Wix dashboard, a tab left open for a long time can go stale.