ProxyAI vs Tidio
A live chat and chatbot tool aimed at small e-commerce teams, with the Lyro AI agent handling automated conversations.
These two price different things
Tidio bills every month. ProxyAI does not. The bot and its add-ons are one-time purchases, bought once, kept for good, with no subscription and nothing that renews by itself. After that you pay only for the conversations your bot actually handles.
Tidio: Monthly plans sized by billable conversations, with separate Lyro AI conversation limits. ProxyAI: a one-off price per bot, then metered usage charged against a credit balance at the published per-model rates. Which works out cheaper depends entirely on your volume and how many people need a seat, so this page sets the two out side by side rather than declaring a winner. Run your own numbers on the rates calculator.
How Tidio charges
| Plan | Price | Includes |
|---|---|---|
| Free | $0/mo. | 50 billable conversations/mo. · 50 Lyro AI conversations (one-off) · 100 Flows visitors reached/mo. |
| Starter | $24.17/mo. | 100 billable conversations · 50 Lyro AI Agent conversations (one-off) · 100 Flows visitors reached |
| Growth | Starts at $49.17/mo. | Up to 2,000 billable conversations · Custom Lyro AI limits · Custom Flows visitor limits |
| Plus | Starts at $300/mo. + monthly usage | Custom billable conversations · Dedicated Success Manager · Discounted usage rates |
| Premium | Contact for pricing | From 3,000 Lyro AI conversations · Guaranteed 50% Lyro AI resolution rate · Lyro AI as a managed service · Pay-per-resolution billing |
- Free tier: Free plan with 50 billable conversations a month.
Every Tidio figure above is quoted from their pricing page, read on 2026-08-14. Pricing changes, check the source before relying on it.
How ProxyAI charges
One bot costs $0.00 to start (Basic Chatbot), paid once. There are no seats: the price does not change with how many people on your team use the dashboard. Capabilities are bought individually as add-ons rather than bundled into tiers, and conversation usage draws down a credit balance at published per-model rates.
Add-ons, one-time payment, no renewal
- Bot Knowledge, $38.00 once
- Abuse Guard, $10.00 once
- Human Handoff, $10.00 once
- Helpdesk Connect, $20.00 once
- Agent Tasks, $40.00 once
- Sentry, $20 once
The price you pay is fixed at purchase: a later price change never applies to something you already own, and an add-on you buy today does not appear on a bill next month.