Contact us
Write to the address that fits, they reach different people, so picking the right one gets you a faster answer than a general enquiry does.
Support
support@proxyai.appAnything about the product: setup, a channel that stopped answering, billing questions, or an account you need changed.
Privacy
privacy@proxyai.appAccess, correction, export or deletion of personal information, and any question about how we handle data.
Legal
legal@proxyai.appTerms, the service agreement, and anything a lawyer would rather send in writing.
General
info@proxyai.appPartnerships, press, and everything that fits nowhere else.
Include enough context to investigate
For a support question, tell us which chatbot and channel are affected, what you expected, and what happened instead. Include the approximate time and the visible error message. If the question concerns a purchase, include the order reference and check that you are using the account that made it. Store installations and website accounts can be separate.
Remove access tokens, channel secrets, payment-card details and unrelated customer information from screenshots. For a privacy enquiry, describe the request and the account involved without sending a full customer transcript unless it is needed to explain the issue. Choose the legal address for agreement questions and the general address for partnerships or press. Keeping one enquiry focused on one issue helps the recipient understand which records and settings to check.
Before you write
The Help Center covers setup for every channel and connector we support, and the chat window on this page is the product itself, it answers from those same guides, and hands off to a person when it should not be the one answering.
Who we are and what we build is on the about page.