ProxyAI vs Intercom
A customer service platform built around a shared inbox and ticketing, with the Fin AI agent answering on top of it.
These two price different things
Intercom bills every month. ProxyAI does not. The bot and its add-ons are one-time purchases, bought once, kept for good, with no subscription and nothing that renews by itself. After that you pay only for the conversations your bot actually handles.
Intercom: Per seat, per month, plus a charge for each AI resolution. ProxyAI: a one-off price per bot, then metered usage charged against a credit balance at the published per-model rates. Which works out cheaper depends entirely on your volume and how many people need a seat, so this page sets the two out side by side rather than declaring a winner. Run your own numbers on the rates calculator.
How Intercom charges
| Plan | Price | Includes |
|---|---|---|
| Essential | $29 per seat/mo | Fin for service, sales & ecommerce · Messenger · Shared inbox and ticketing system |
| Advanced | $85 per seat/mo | Everything in Essential · Multiple team Inboxes · Workflows automation builder |
| Expert | $132 per seat/mo | SSO & identity management · HIPAA support · Service level agreements (SLAs) |
Fin is included on every plan at $0.99 per Fin outcome, counted when a customer confirms their issue is resolved, or does not ask for more help after Fin responds. Fin is also sold standalone for existing helpdesks at $0.99 per outcome with no seats required, subject to a minimum monthly commitment.
- Trial: 14-day free trial, no credit card required.
Every Intercom figure above is quoted from their pricing page, read on 2026-08-14. Pricing changes, check the source before relying on it.
How ProxyAI charges
One bot costs $0.00 to start (Basic Chatbot), paid once. There are no seats: the price does not change with how many people on your team use the dashboard. Capabilities are bought individually as add-ons rather than bundled into tiers, and conversation usage draws down a credit balance at published per-model rates.
Add-ons, one-time payment, no renewal
- Bot Knowledge, $38.00 once
- Abuse Guard, $10.00 once
- Human Handoff, $10.00 once
- Helpdesk Connect, $20.00 once
- Agent Tasks, $40.00 once
- Sentry, $20 once
The price you pay is fixed at purchase: a later price change never applies to something you already own, and an add-on you buy today does not appear on a bill next month.