Standard shipping takes 3–5 business days. Unworn items can be returned within 30 days.ShippingReturns
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How long do I have to return?
You can return unworn items within 60 days.
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Human Handoff · Tickets
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AI Assistant · Online
My order #4082 arrived in M. Can I exchange it for an L?
Unworn items can be exchanged within 30 days.
Can I talk to a person please?
Of course. Let me bring in a teammate.
Connecting you to a human agent…
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Agent Inbox1 needs reply0 need reply
WWei LimWordPress site · now
AAisha RahmanWhatsApp · 4m
TTom KellerInstagram · 12m
DDaniel OngLINE · 1h
W
Wei LimWaiting for an agentYou own this conversation
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AI briefing
Customer needs to exchange order #4082 from M to L
Wei Lim3:10 PM
My order #4082 arrived in M. Can I exchange it for an L?
Bot3:10 PM
Unworn items can be exchanged within 30 days.
Wei Lim3:11 PM
Can I talk to a person please?
You3:12 PM
Hi Wei, Sam here. I'll set up the exchange to L now.
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Wei Lim · WordPress site
Where is my order? It hasn't arrived yet.
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Order not receivedWei Lim · just now
Order not receivedNew
Requester[email protected]ChannelWordPress site chatSummaryCustomer's order hasn't arrived; asking for a status update.
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AI Assistant · Online
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I can only help with questions about this store.
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FAQ
Frequently asked questions
No. Select Connect to ProxyAI inside wp-admin and an account tied to your verified domain is created for you.
The initial connection requires a publicly reachable HTTPS site because ProxyAI calls the site back to verify the domain. Local, password-protected, or unreachable sites cannot complete that connection.
No. ProxyAI works on a standard WordPress site as a content and support assistant. WooCommerce is required only for live product, cart, checkout-link, and order-lookup features.
Yes. Once connected, the plugin loads the widget across the site without a shortcode or theme edit. You can hide it from ProxyAI → Settings without disconnecting the bot.
Yes, with Bot Knowledge. It can sync eligible published posts, pages, and products, and keep its knowledge updated when content changes.
Yes. Content can be excluded from ProxyAI knowledge when you do not want it synced.
Yes, with the WooCommerce Store add-on. ProxyAI can find published products, read variations and prices, and report whether an item is in stock or out of stock.
Yes. It can add items to the shopper’s current WooCommerce cart. On connected messaging channels, it can provide a link that fills the cart and opens checkout.
The store needs WooCommerce 10.0 or newer and a permalink setting other than Plain. Product answers and on-site cart actions can still work if those checkout-link requirements are not met.
No. It reports only in stock or out of stock and does not expose or invent exact inventory counts.
Yes. The shopper supplies the order number and billing email. ProxyAI returns details only when both match the same order.
Yes, with Human Handoff. Your agent receives the transcript and an AI-generated briefing before taking over.
Yes. Use the ProxyAI Tickets Gutenberg block or the supplied shortcode. The ticket control is shown to signed-in users.
No mandatory monthly subscription. The chatbot is free, optional add-ons are one-time purchases, and ongoing service usage draws from prepaid credit.
Yes. Disable Show the widget on my site in ProxyAI settings. Your configuration, purchases, and conversations remain available.