Any websiteWorks Across the Open Web
One embed · before </body>
Custom HTMLReactNext.jsWebflowSquarespaceGhostCMS
Old website
New website
ProxyAI botwww.example.com
help.example.com
app.example.com
example.co.uk
Allowed domains
www.example.comhelp.example.comapp.example.comexample.co.uk
Each approved hostname is added to the bot’s domain list.Corner bubble
Edge drawer
Appearance
Accent colour
Launcher icon
Starting theme
LightDark
Position
TopMiddleBottom
Width
380px
Your brandMake the Widget Match Your Brand
Corner bubble · Edge drawer · Appearance
SecuritySecure Every Website You Connect
Allowed domains · Abuse Guard
SecurityWeb channel
Allowed domains
www.example.comProduction
help.example.comHelp centre
app.example.comApp
staging.example.comTest
Embed requests
www.example.comAllowed
help.example.comAllowed
unknown-site.comStopped
<script data-bot="bot_7Kq2">Copied from page source
Abuse Guard
Strikes
✕
✕
✕
Moderation log
Flooding · ••••••••Strike 1
Off-topic abuse · ••••••••Strike 2
Session cooldownnow
Identity bannedStrike 3
PDFPrice list
DOCXPolicy
XLSXSpreadsheet
PPTXPresentation
Bot KnowledgeDoes the X200 dock work with a MacBook Air, and can I return it?
Yes. The X200 dock supports MacBook Air models with USB‑C. Unused items can be returned within 30 days.
How to behaveIdentity & instructions
RoleProduct specialistToneFriendly, conciseLanguageEnglishGreeting“Hi! How can I help?”Response limit120 wordsPurposeHelp visitors choose a plan
What to knowBusiness documents
PDF
DOCX
XLSX
PPTX
Which plan fits a team of five?
The Team plan fits five people and includes a shared inbox. Want me to compare it with Starter?
Grounded answersAnswers Grounded in Your Business
Bot Knowledge add-on
When a person is neededHuman Support Without Platform Lock-In
Human Handoff · Helpdesk Connect
Wei Lim · Website
My invoice download link isn't working.
Current design
Redesign
ProxyAI botNo platform controls the centre
www.example.comhelp.example.comapp.example.com
One knowledge baseOne support inbox
No lock-inOwn the Relationship, Not the Platform
Knowledge · Channels · Inbox · Settings
FAQ
Frequently asked questions
It means ProxyAI is not dependent on one commerce platform, CMS, or site builder. The widget can run wherever you are allowed to add custom code.
Custom-built sites and most website platforms that support custom scripts or code injection can use the widget. If a platform blocks all third-party code, the web embed cannot be installed there.
Open the bot’s Web channel, copy the embed code, paste it before the closing
</body> tag or into your platform’s custom-code area, publish, and save the channel settings.No. The Open Web widget uses a standard embed. Dedicated platform apps or plugins may offer extra platform-specific setup and commerce features, but they are not required for the general web widget.
Yes. Add each hostname to the bot’s allowed-domain list, separated by commas, and place that bot’s embed on each approved site.
The script itself may be visible in page source, as web scripts normally are. Domain allow-listing prevents an unapproved site from using the bot. Do not leave the domain field blank after setup, because that permits any website to embed it and consume your credits.
Yes. You can configure the accent colour, launcher icon, corner-bubble or edge-drawer layout, reply style, starting theme, width, tab style, and position.
Yes. Saved configuration changes are picked up by the existing widget. You normally replace the code only when embedding a different bot.
Open Web does not imply an automatic site crawl. Use Bot Knowledge to upload and manage the documents and source material the assistant should rely on.
Yes, with Human Handoff. Your agent receives the conversation transcript and an AI-generated briefing before taking over.
Helpdesk Connect supports Gorgias, Zendesk, Freshdesk, and Help Scout. ProxyAI also provides a built-in ticket board.
No. The same assistant can connect to WhatsApp, Telegram, LINE, Messenger, Instagram, and Discord.
Keep the bot in ProxyAI, add the new hostname if necessary, and place the same bot’s embed on the new site. Its configuration, knowledge, and connected channels remain with the bot.
No mandatory monthly subscription. Products and add-ons are one-time purchases, while ongoing AI and enabled-service usage draws from prepaid credit.