ProxyAI for Shopify
FREEAdd an AI chatbot to your Shopify store — it reads your live catalogue and builds a cart in chat
Shop in chatLive Catalogue & In-Chat Cart
read_products · write_app_proxy · MCP + Cart Actions Add-On
After the saleOrder Lookup & Post-Purchase
read_orders
Instant "Where is my order?" (WISMO)
Resolves the most common support question in seconds without human agent intervention.
When a person is neededSupport Escalations & Helpdesk Relay
read_customers · Helpdesk Connect · Human Handoff
Grounded answersStore Knowledge & Policies
Bot Knowledge Add-On
Store policy and PDF sizing answers
Answers return policies, shipping times, and technical manuals directly from your uploaded documents.
Bot KnowledgeAdd-onYou stay in controlMerchant-First Control & Billing
Abuse Guard · Shopify App Billing
Frequently asked questions
Does ProxyAI appear automatically after installation?
After installing, enable ProxyAI Chat under App embeds in the Shopify theme editor and save. No theme-code editing is required.
Can ProxyAI read my Shopify products?
Yes, with MCP + Cart Actions. It can read customer-visible products, variants, prices, stock status, shipping information, and return policies.
Can it add products to a shopper’s cart?
Yes. ProxyAI can update the active storefront cart or build a cart and share its link on connected messaging channels. You control which cart actions are enabled.
Can it show exact inventory quantities?
No. Shopify provides in-stock or out-of-stock status through this connection, not exact quantities. ProxyAI will not invent a stock count.
Can customers check their order status?
Yes. ProxyAI supports order lookup for common questions such as “Where is my order?”
Can a shopper speak to a person?
Yes, with Human Handoff. The agent receives the conversation transcript and an AI-generated briefing before taking over.
Does it work with my helpdesk?
Helpdesk Connect supports Gorgias, Zendesk, Freshdesk, and Help Scout. ProxyAI also has a built-in ticket board.
Can I add my own policies, manuals, and size guides?
Yes. Bot Knowledge grounds answers in uploaded documents such as size charts, manuals, warranty terms, and store policies.
Is there a monthly subscription?
No mandatory monthly subscription. The chatbot is free to install, add-ons are one-time purchases, and ongoing usage draws from prepaid credits.
How am I billed?
Purchases and credit top-ups are billed through Shopify, so you do not need a separate payment account.