Model Rates

Current pricing per million tokens for paid Chat models. New accounts can also select Free models for seven days after creating their first chatbot.

Estimate your monthly cost

Choose a model and expected context size to estimate AI replies together with Bot Knowledge.

LLM model

Active models from Model Selection

Ask and reply words per message800 words

100 words1,000 words

Average conversation turns3 turns

1 turns20 turns

No. of messages per month1,000 messages

100 messages100,000 messages

Knowledge document size10 MB

1 MB100 MB

≈ 3,239 chunks across all documents

Context window5,605 of 32k tokens · 17%

32k16k0

AI response85380% of the words
User input21320% of the words
Conversation history1,0671.0 earlier exchanges on average
Knowledge retrieval3,0723 chunks of 1,024 tokens
System prompt400Platform instructions

4,752 in, 853 out per message

80% cached from turn 2

Documents implant	$0.31	one-off · 6,479 requests
Document storage	$0.04	monthly · 10 MB documents
Knowledge retrieval	$0.10	monthly · 1,000 hybrid requests
AI cost	$8.39	monthly · 1,000 messages
Monthly total	$8.53	AI + storage + retrieval, excluding implant

AI estimate converts every 0.75 words to 1 token. From the second turn of a conversation, 80% of the input is assumed to be served from the provider's prompt cache at the model's cache price; a model without cache pricing is charged the normal input price. Each message is charged for its whole context as input (system prompt, tools, retrieved chunks, earlier turns of the conversation and the customer's words) and the reply as output. Actual usage varies by conversation. Actual chunk counts depend on document structure. Implant is charged again when a document is re-uploaded.

Bot Knowledge

Charged on vector operations and stored size rather than tokens. Embedding is included, documents are indexed for search inside the vector database, with no separate embedding charge.

Item	Rate	Unit
Implant & query	$0.96	per 10,000 requests
Stored documents	$0.36	per 100MB / month

Search is hybrid, so one document chunk and one retrieval each count as two requests, once for semantic matching and once for keyword matching. Storage is settled monthly. Bot Knowledge guide

Built-in helpdesk

Running the ticket board costs nothing. Ticket email sends through the support mailbox you already own — an app password, no new accounts, no DNS.

Opening ticketseach ticket the assistant opens counts as one store operation, same rate as cart and order lookups: Store action rate
Built-in desk: Free
Connecting another helpdeskGorgias, Zendesk, Freshdesk, Help Scout — you pay them, not us: Free
Connecting your mailboxreplies land back on your ticket board automatically: Free
Per 100 emails we send: $1
Per 100 emails we receivereplies and forwarded emails that land on your ticket board: $1

Estimate your monthly ticket cost

Choose a model and expected email size to estimate AI draft replies on the built-in helpdesk.

LLM model

Models curated for the ticket agent

Ask and reply words per message800 words

200 words2,000 words

Average emails to resolve3 emails

1 emails10 emails

No. of tickets per month200 tickets

100 tickets1,000 tickets

Context window5,755 of 32k tokens · 18%

32k16k0

AI response85380% of the words
User input21320% of the words
Email thread1,0671.0 earlier exchanges on average
Knowledge retrieval3,0723 chunks of 1,024 tokens
System prompt550Helpdesk instructions

4,902 in, 853 out per email

AI cost	$36.08	monthly · 200 tickets · 600 drafts
Emails received	$6.00	monthly · 600 emails
Emails sent	$6.00	monthly · 600 emails
Monthly total	$48.08	AI + emails received + emails sent

AI estimate converts every 0.75 words to 1 token. Each customer email gets one draft reply, charged for the whole thread so far as input (the helpdesk instructions, three 1,024-token knowledge chunks, the earlier emails and the customer's words) and the draft as output. The knowledge search itself, storage and prompt caching are not included. Every customer email is counted as received and every draft as sent. Actual usage varies by ticket.

Agent inbox

Taking over conversations is included with Human Handoff. Linking the phone app is the only thing with a price on it.

First device paired: Free
Each device after that: $1

Sentry visitor analytics

Billed per visitor session, only while tracking is switched on. The dashboard costs nothing to use.

Per 100 visitor sessionscharged as each 100 completes; one session is one visitor tab, however many pages they view: $0.05
Analytics dashboard: Free
Visitors over your daily limitnot tracked, not billed: Free